Refund policy
Introduction
At Pree, we are committed to providing high-quality services and a positive client experience. This Refund Policy outlines the conditions under which refunds, credits, or exchanges may be considered for services, products, memberships, and packages.
Services
Due to the nature of beauty and wellness treatments, completed services are generally non-refundable. We encourage clients to communicate any concerns during or immediately after their appointment so that we can work toward a suitable resolution.
Service satisfaction
Client satisfaction is important to us. If you are dissatisfied with a service received, please contact us within a reasonable timeframe. We may offer a review appointment, adjustment, or alternative solution at our discretion.
Products
Retail products may be eligible for exchange or refund if they are faulty, damaged, or defective at the time of purchase. Proof of purchase may be required for all product-related claims.
Products that have been opened, used, or damaged after purchase may not be eligible for a refund unless required by applicable consumer laws.
Gift cards
Gift cards are non-refundable and cannot be redeemed for cash unless required by law. Lost, stolen, or expired gift cards may not be replaced or refunded.
Memberships
Membership fees are generally non-refundable once membership benefits have commenced. Specific membership terms and conditions may apply and should be reviewed before purchase.
Packages and prepaid treatments
Prepaid treatment packages may be non-refundable after the first service has been used. Any approved refunds may be adjusted to reflect services already received at standard pricing rates.
Unused package balances may be subject to expiry dates and conditions outlined at the time of purchase.
Refund processing
Where a refund is approved, processing times may vary depending on the original payment method and financial institution. Refunds will generally be returned using the same payment method used for the purchase.
Consumer rights
Nothing in this Refund Policy limits or excludes any rights available under applicable consumer protection laws.
Policy updates
We reserve the right to modify this Refund Policy at any time. Updated versions will be posted on this page and become effective immediately upon publication.
Contact us
If you have any questions regarding this Refund Policy, please contact us:
Phone: 0433 022 143
Email: enquiries@preesalon.com.au
Address: Westfield Tower 2, Level 18, 1806/101 Grafton Street Bondi Junction NSW 2022
